A work order system is utilized extensively by Sterling to document activities including, but not limited to: maintenance requests by individual owners; routine scheduling and assignment of common areas maintenance; client complaints; requests for information and documents; memorializing and cataloging correspondence and e-mails on a variety of subjects; Board and committee communications; and other items appropriate to the history of Association business activities. The information is filed according to subject category and can be retrieved in report form for all activity or for specific categories. A profile can be obtained on a particular subject to assist in decision making, such as roof repair history for all buildings, or all maintenance and repairs at a specific address . A report of the most recent 60-days is routinely provided to Board members along with their monthly financial reports.
Work orders are initiated based on phone calls, correspondence, meeting decisions, routine scheduling of services, e-mails and other sources. E-mails and other electronic communications can be imported into work orders. The work order identifies the request, assignment of the activity and when appropriate is used to provide a response or capture the results of an activity or request.